Welcome to the HB Solutions Group Podcast Page! Here is where you can find podcasts to go along with the Monthly Newsletter! Click on the links below to view.
Welcome to the September 2025 Connect Podcast. Join us this week as Matt Nelson, St. Louis Appliance Professional, shares what it means to serve our members. He discusses the importance of believing in the company’s mission, encouraging customers to become members, and ensuring current members feel valued and appreciated.
Welcome to the August 2025 Connect Podcast. In this episode, Bob Boedges, CX Manager, discusses the new Netic system—an interactive AI solution that helps the CX team support customers during peak times and after hours. Stick around until the end to hear a sample of Netic in action.
Welcome to the July 2025 Connect Podcast. In this episode we will talk about Maslow’s hierarchy of needs and how it relates to our business and our everyday work. We’ll also cover a brief summary of the newsletter, followed by an interview with the incredible Omar Amador from Blue Sky.
Welcome to the June 2025 Connect Podcast. In this episode we will talk about differentiation in our everyday work, newsletter “news you can use” updates, and finally, and incredibly funny and insightful interview with Trent Tucker, HVAC Service Field Manager in Nashville.
